Returns Policy

For full details of returns, exchanges and refunds please refer to the Online Shopping Terms and Conditions.

14 day FREE returns

You have 14 days to return your purchase from the date of delivery or collection. All items should be unused and returned in the original packaging with the price tag attached. We’ll refund the item/s in the same way you paid, less applicable delivery charges.

How to return

Return via courier: Please contact us on +27 12 666 7100 or Taahir@zaydtex.com and we will arrange a free collection within 3 to 5 working days. Ensure the return is packaged in a box to protect the items during transit. Once the items have been received and assessed at our DC your refund will be generated.

Furniture items: If for some reason you are not happy with your furniture item, contact us on +27 12 666 7100 . You will need to complete the returns form that you received with your item. We will arrange an assessment. If our quality assurance team finds that the goods are defective or that there are quality issues, a return will be generated by our contact centre, or your goods will be replaced or repaired. Our contact centre will arrange the collection date and time for your returned furniture. If we discover in our assessment that you have not followed the care instructions, the goods are not defective or not affected by quality issues, you will not be entitled to a refund, repair or exchange of these goods.

Refunds

If you purchased the goods yourself and meet all the refund requirements, you will receive a full refund, minus delivery charges (if applicable). If you received the goods as a gift, or if you do not have the invoice, we may use our discretion to allow you to exchange the goods for goods of the same value at the same brand store (you will not receive the balance if you exchange the goods for other goods of a lower value), or for a gift card at current price, minus any current promotional discount.

Faulty goods 

Returns or exchanges on faulty or defective goods will be accepted up to 6 months after purchase (12 months for furniture), provided that the goods have been used for their intended purpose and they have been cared for according to any instructions that accompanied the goods.

Please note that specific terms apply to the return of certain items, for example furniture, faulty cellular telephones, tablets, computers and laptops. Please refer to the product page for more information.

Contact Us

Mon-Fri 0900-1500 | Phone us: +27 82 720 4624 | Email us: taahir@zaydtex.com