GENERAL DISCLAIMER

1. Anyone may use any information presented on this website for non-commercial purposes, subject to any specific terms of use that might appear with such information, provided that the use of such information is accompanied by an acknowledgement that FABRICO HOME is the source. By using this site you are agreeing to be bound by these general terms and conditions and Privacy Policy. If you choose to access and use any of the information made available to you on this site, you do so subject to these Terms and Conditions of Use and any specific terms that the owner or provider of that information has imposed on its use.

Please take note of all Terms and Conditions of Use. Your use of this website implies an acceptance of the Terms and Conditions of Use and any other specific terms and an agreement to be bound by them. In the event of a conflict between the Terms and Conditions of Use of this website and any specific terms applicable to specific date, and only to the extent of the conflict, the more specific term will apply.

2. FABRICO HOME makes every effort to ensure, but cannot and does not guarantee, and makes no warranties as to, the accuracy, accessibility, integrity and timeliness of this information. FABRICO HOME assumes no liability or responsibility for any errors or omissions in the content of this site and further disclaims any liability of any nature for any loss howsoever arising in connection with using this website or any content contained herein. Furthermore FABRICO HOME reserves the right to make changes to these materials at any time without notice. If you find any inaccurate, out of date or incomplete information or material on this website, or if you suspect that something is an infringement of intellectual property rights, you must let us know immediately by contacting FABRICO HOME or the owner or provider of the information to which the issue relates.

3. You should independently verify any information and material on this website before relying upon it. The information and material on this website are not substitutes for the exercise of professional judgement. If you are not qualified or experienced enough to make that judgement, you should take professional advice or contact the relevant information owner or provider for further information and advice.

4. Hyperlinks to other websites are provided as a convenience only, and imply neither responsibility for, nor approval of, the information contained in those other web sites on the part of FABRICO HOME. FABRICO HOME makes no warranty, either express or implied, as to the accuracy, availability, reliability or content of such information, text, graphics and hyperlinks. FABRICO HOME will not be liable for any indirect or consequential loss, or for any loss of business, profit, revenue, goodwill or data, lost or wasted management time or the lost time of other employees arising from your use of this website or any information or material on it, or your inability to use it (whether that loss is direct or indirect).

5. While FABRICO HOME makes every effort to ensure that any executable material available to be downloaded from FABRICO HOME's website is free of any virus, it cannot guarantee that the material is free from any or all viruses. FABRICO HOME is not responsible for any loss or damage howsoever caused by the executable material and potentially malicious code contained therein.

6. You are responsible for ensuring that your computer systems are suitable to access and use this website. You are responsible for implementing sufficient anti-virus and other security checks to ensure the accuracy of data input and output.

7. The collection and retention of personal information by FABRICO HOME through its website and through the registration process is subject to the terms of the FABRICO HOME Privacy Policy currently in force and available for review on this website.

8. You must not try to alter or destroy this website, the information contained herein or try to circumvent the security features of this website, be it by tampering with, attempting to hack or crack it, modify the format thereof or in any other way disrupt or disable any computer system, server, website, router or other device used to host this site or make it available.

9. All warranties, representations, terms, conditions and undertakings, whether implied by statute, common law, custom, trade usage, course of dealing or otherwise (including any implied warranty, representation, term, condition or undertaking of satisfactory quality or fitness for a particular purpose) are excluded to the fullest extent allowed by law by FABRICO HOME and the information owners and providers.

10. If the use of any information or material on this website is unlawful in any jurisdiction (because of nationality, residence or for some other reason), that information or material is not offered. If you are outside the Republic of South Africa you must satisfy yourself that you are lawfully able to use any such information and materials. We accept no liability, to the extent allowed by the law, for any costs, losses or damages resulting from or related to the access or attempted access of any information or materials by anyone outside the Republic of South Africa.

11. No delay, neglect or forbearance on the part of FABRICO HOME in enforcing any of their rights under the Terms and Conditions of Use will be, or be deemed to be, a waiver and it will not prejudice any right of FABRICO HOME.

12. If any of the Terms and Conditions of Use is held to be unenforceable, illegal or in some other way invalid, the unenforceable, illegal or invalid provision will be deemed to be severable and will not affect the remainder of Terms and Conditions which will continue to be of full force and effect.

13. All conditions and terms of use contained in this website are governed by South African law and you agree to submit to the non-exclusive jurisdiction of the courts of South Africa.

14. No addition to or modification of any provision of these Terms and Conditions of Use will be binding on FABRICO HOME unless made in writing and signed by their duly authorised representatives.

15. Copyright of all images used on this site and its relevant pages belong to Fabrico Home PTY Ltd, unless otherwise indicated. An infringement of this copyright will not be tolerated.

RETURN POLICIES ON FABRICO HOME PRODUCT RANGES

If you are dissatisfied with your purchase, you may return it.
• Products will only be considered for refund or exchange if unused and undamaged and in their original condition.
• No products will be considered for refund or exchange 30 days after date of invoice.
• In the unlikely event of product being defective, it can be returned within a period of 6 months after date of invoice. Defective items will be considered for exchange once inspected and signed off as defective by a FABRICO HOME quality assessor.
• No returns, replacements or exchanges will be considered on product after 6 months of invoice date.
• For public health reasons we cannot accept returns on the following items: Bedlinen, Towels, Crockery, Cutlery.
• Product can be returned to FABRICO HOME showrooms/Haus stores or collected by our courier for return.
• All products received for return/exchange consideration will be inspected prior to authorisation granted for exchange /refund or credit.
• All product collected by courier for refund or exchange will carry a non-refundable collection fee of R250.00. The collection fee will be charged per item collected and deducted from the original invoice amount.

Please ensure that the below is complied with prior to product being presented for return or exchange:
• Copy of original invoice presented.
• Original price tag presented.
• Product still in original packaging or similar acceptable packaging.
• In the event of a refund it will be processed with the same tender as original Invoice.

Point to consider prior to requesting a refund/exchange or credit:
• Rugs with a width variance of +/-3% cannot be returned for credit, exchange.
• Dye lots variation may occur in all rugs and are unavoidable.
• Products were used for their intended purpose and are not damaged as a result of usage.
• Products were cared for and cleaned as per care and cleaning instructions.

Please note that products bought at sale- or shop soiled prices, cannot be refunded, returned or exchanged.

Made to order products will not be considered for refund, exchange or credit.

For goods to be credited, a customer needs to supply us with the following documentation:
• Copy of invoice.
• Proof of return (signed copy of delivery note).
• Written reason for return, signed off by Hertex representative.
• Name of Hertex contact person who approved credit.
• The refund will be made in the same tender as the original payment.
• Credit card holder must be present for exchange / returns.

For goods to be credited, the item has to be returned:
• In its original packaging
• With the price ticket attached (retail)
• With the shipping label attached (wholesale).

If you have any other queries, please do not hesitate to contact us.